Refund policy

Returns, Refunds, and Exchanges

Due to the nature of digital products, including digital codes, once the code has been redeemed, it cannot be returned, exchanged, or refunded. All sales of digital codes are final.

Refunds:

We do not generally accept returns, refunds, or exchanges for digital codes. However, if you experience an issue with a code that is not functioning as expected, please contact us at info@pokecodeshop.co.uk with details of the issue. We will review each request on a case-by-case basis and may offer a refund or replacement at our discretion if the code is found to be faulty or not as described.

Consumer Rights:

If you are located in the UK or the EEA, please note that you have certain rights under consumer protection laws. These rights do not affect the applicability of our no-return policy. If you have any concerns about your purchase, please contact us before redeeming the code.

By purchasing this digital product, you expressly request immediate delivery. You acknowledge that once delivery of the digital content begins, you lose your 14-day right of withdrawal under EU consumer law. Due to the nature of one-time redeemable digital codes, refunds cannot be provided once a code has been delivered.

By purchasing digital codes from our site, you agree to these terms.